We have been experiencing an increased failure rate of the leader pins on our 3592 media, and I was wondering if anyone else was seeing this. We only have a few hundred of these tapes, but around 10% are currently out of circulation due to this problem. There is a repair kit for this problem, but it only has parts to repair 10 tapes, and we have been through several kits to date. At a cost of $100 or so, this is a repair cost of over $10/cartridge, which might be OK if it were rare, but this seems a little too much for me. We do not have the 3592 drives in an ATL, and I am curious whether the human factor may be to blame. Has anyone else on the list seen a significant failure rate on these cartridges? Is there any known cause for this? Any way to prevent the problem? Has anyone tried to take warranty action on this?
---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
