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After waiting about 12 minutes finally got to the help desk staff then another
wait since they thought everything was fine. They found that they also could
not get in and Sev 1 ticket 34623947 was already open since 12:48pm EST no ETA
for uptime. I pointed out the recorded message was not updated from Friday or
+7 hours into an outage. They are going to update it now.
I don't believe this suggests that the communication problems we have
complained about or the technical problems are getting better. Since I am not
going to have someone paged for research and a PMR update I am out of luck
tonight.
Best Regards,
Sam Knutson, GEICO
Performance and Availability Management
mailto:[EMAIL PROTECTED]
(office) 301.986.3574
"Think big, act bold, start simple, grow fast..."
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