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Clark Morris wrote:
I finally am getting around to commenting on this.
On 23 Jan 2008 03:13:49 -0800, in bit.listserv.ibm-main you wrote:
This is my $0.01...
If I get an engineer out on a call for a Cartridge drive, I expect the
following:
1. Well dressed, Easy to communicate my problem to.
Neat, yes but well dressed? Does this mean suit and tie? The work
can get messy so I don't expect the same as I would for software
people. Up here in Nova Scotia, jacket and tie would be out of place
in the offices where I have contracted.
2. Competent in the use of all the procedures / manuals that has to do
with the problem I am having.
3. Able to get the job done in a reasonable space, with the right set of
tools...
When I get an IT Architect in to come and make a proposal for a weakness
/ opportunity I have, I expect mostly that he would have looked at the
documentation I have provided, that he would have come up with at least
possible sets/combinations that do not only cover IBM SW / HW(just
because even though I am an IBM fan, their software might not
necessarily be spot-on for the opportunity at hand) for the selection of
Software / Hardware to fill the gap.
When I get a guy in to install a piece of software, I would expect him
to leave behind enough knowledge about what he did and the road forward
with the piece of software that was installed, that the people already
supporting the environment(SW / OPS / APPS) can continue without the
inconvenience of outages...
Herbie
rest snipped
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I don't care what he looks like; 3-piece suit or Bermudas and a T-shirt.
Just fix my (****) problem so I can get on with my employer's business!
I don't need a smart-a** attitude; just fix my problem! (15 minutes
ago!) :-)
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