In <506316c1.30...@gabegold.com>, on 09/26/2012 at 10:52 AM, Gabe Goldberg <g...@gabegold.com> said:
>I'm writing article for Destination z -- http://destinationz.org/ -- >giving tips for reporting problems to vendors. Off the top of my head: 1. Be honest about severity level. 2. Know escalation procedures but use them sparingly. 3. Report data, not your interpretation of them. 4. Don't use SYSABEND or SYSUDUMP unless the vendor requests them. 5. Provide environemental data 6. If possible, provide a simple way to reproduce the problem. 7. Offer to run traces and to collect other reasonable data if the vendor needs them. -- Shmuel (Seymour J.) Metz, SysProg and JOAT Atid/2 <http://patriot.net/~shmuel> We don't care. We don't have to care, we're Congress. (S877: The Shut up and Eat Your spam act of 2003) ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
