Ah. Sure. "It seems so obvious now..." On Thu, Oct 18, 2012 at 1:05 PM, Gross, Randall [Primerica] < [email protected]> wrote:
> IIRC, it was "resource action", but it was seven years ago when it > happened to me. > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] On > Behalf Of zMan > Sent: Thursday, October 18, 2012 11:38 AM > To: [email protected] > Subject: Re: IBM, id's to open pmr's, lot$a $$$$ now involved?... > > "RA"? I suspect "resource allocation" or thereabouts, but?? > > On Thu, Oct 18, 2012 at 8:53 AM, Dana Mitchell <[email protected]> > wrote: > > > My current employer only has one shared ID for IBM electronic support, > > > used by all platforms. The last few years, it's just become too > > painful to use the online facility, so I'm back to using the 800 > > number exclusively. Welcome to the 1980's! Once a pmr has been > > opened, emails can be used for exchange of info with L2 or L3 support. > > > > I see this as just another indicator of the continuing slide of IBM in > > > the last few years. Deep cost cutting and USA staff that has been > > RA'ed to the max, leaving sketchy support areas overseas with little > experience to > > support customers both external and internal. A large share of > profits > > goes for stock buy-backs, propping up EPS and thus stock price. It > > is a cycle that cannot continue indefinitely, very similar to a ponzi > scheme. > > Unfortunately the z customers that are left are ones that will not, > > or cannot migrate easily to other platforms, so they make a great cash > > > cow to milk for all their worth. > > > -- > zMan -- "I've got a mainframe and I'm not afraid to use it" > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, send > email to [email protected] with the message: INFO IBM-MAIN > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN > -- zMan -- "I've got a mainframe and I'm not afraid to use it" ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
