@Ann, "was this page helpful?" completely misses the point. #1, a page could be helpful and also wrong. How does a reader report "the page had a lot of helpful info on it but paragraph 3 is misleading"?
#2, "helpful" is way too low a bar. IBM-MAIN is "helpful" and it's free. Google is "helpful" and it's free. Your customers are paying millions of dollars to run their mission-critical workload on your products, products that you tout as the best in the world. Your users deserve a better level of documentation than "helpful." Your official documentation ought to be darned near perfect. If you're going to do feedback with a pop-up the questions ought to be "was this page perfect? And if not, how could we make it better?" Charles On Thu, 18 May 2023 21:02:50 +0000, Farley, Peter <[email protected]> wrote: >Thank you for that link Ann, but I quote from the page you sent: > >"You will not receive a direct response to your feedback." > >Why not? Wouldn't a mechanism to engage in dialog about the documentation >error(s)/omission(s) be far more customer-friendly and responsive to customer >perceptions? > >Surely the volume of documentation suggestions/comments is not large enough >(even world-wide) for it to be cost-prohibitive for IBM to provide a dialog >mechanism of some kind and a team that responds in dialog with the customer, >even if it is only a simple message board. > >Peter > >-----Original Message----- >From: IBM Mainframe Discussion List <[email protected]> On Behalf Of >Ann DePaolo >Sent: Thursday, May 18, 2023 4:51 PM >To: [email protected] >Subject: Re: Documentation RCF entry and tracking proposal on idea portal - >please read and vote > >Hello Peter, > >For information on how to leave feedback for IBM product documentation, visit: >https://urldefense.com/v3/__https://www.ibm.com/docs/en/about?topic=how-provide-feedback__;!!Ebr-cpPeAnfNniQ8HSAI-g_K5b7VKg!MQTQaSBasGKRH1dMI40r-PHLzY7IKeOeAUqwQMNodxrx9x6Y09h-ASEYtfWkDUG8YCzmgwz8rrHe-_RD0w$ > . ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
