Caveat: I've dropped the original message somewhere & I get the daily digest so salt the grains...
At Service Requests Home (http://www.ibm.com/support/servicerequest/), the 'My profile' tab (https://www-947.ibm.com/support/servicerequest/MyProfile.action) has sub-tabs: 'Contact' & 'Notification'. The 'Contacts' tab (https://www-947.ibm.com/support/servicerequest/MyContactInfo.action) has a "Preferred contact method" drop-down which contains 'E-mail address' (my setting). The 'Notification' tab (https://www-947.ibm.com/support/servicerequest/MyNotificationPref.action) has a "Send notifications by e-mail also" check-box (also my setting). It also allows you to choose "Notify on update" & "Notify on closure" settings. With my settings, I tend to get two e-mails whenever an update occurs. Helpful? We'll see... --------> signature = 6 lines follows <-------- Neil Duffee, Joe Sysprog, uOttawa, Ottawa, Ont, Canada telephone:1 613 562 5800 x4585 fax:1 613 562 5161 mailto:NDuffee of uOttawa.ca http:/ /aix1.uOttawa.ca/ ~nduffee "How *do* you plan for something like that?" Guardian Bob, Reboot "For every action, there is an equal and opposite criticism." "Systems Programming: Guilty, until proven innocent" John Norgauer 2004 -----Original Message----- From: Gibney, Dave [mailto:[email protected]] Sent: August 30, 2013 17:48 There were check boxes, I included the options in my original note. Getting an email was not one of the options. I either had to look periodically, or say call me at a phone number. -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Roger Bolan Sent: Friday, August 30, 2013 11:19 AM I don't know what the web pages on the customer end of the SR process look like, but I guess my expectation would be that there would be a check box somewhere for "notify" or something similar. If there is not, then another way to go is to say that email is your preferred method of contact and then the IBMer can respond from the ECuRep (Enhanced Customer Repository) site using email and have that email optionally copied into the problem record as an automatic update. On Wed, Aug 28, 2013 at 1:39 PM, efin... <[email protected]> wrote: > Probably not old enough to have ordered anything online before.... > > In a message dated 08/28/13 13:27:47 Central Daylight Time, [email protected] > writes: > The information you provide will be used to validate your entitlement and > communicate with you about your service requests. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
