The misjudgment consisted in choosing edge servers initially.   This
facility should have been implemented on a mainframe, where adequate
availability is a given.

Complaints about and expectations for the availability of the
IBM-Support portal have always been unrealistic.  They are
extrapolations from the complainers' mainframe experience that are
inappropriate to a different, much more fragile environment, one in
which failures, reboots, and frequent 'quiescences' for maintenance
are the norm.

John Gilmore, Ashland, MA 01721 - USA

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