> -----Original Message----- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Steve Conway > Sent: Friday, April 25, 2014 2:38 PM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Relationship of Resolve to ServiceLink? > > Looking at software renewals, and I was asked about several. This stumped me. > > I read the Getting Started Guide to Technical Support Services for IBM > zSeries Software at http://www- > 935.ibm.com/services/us/its/pdf/swxcel.pdf. > It is a whopping 2 paragraphs, and no detail. > > The description on IBM's web site under IBM Products and Services ( > https://www- > 304.ibm.com/shop/americas/webapp/wcs/stores/servlet/default/CategoryDisplay?catalogId=- > 840&storeId=1&langId=-1&dualCurrId=73&categoryId=2364419&go= > ) is just as useful. > > If all I have is z/OS on my hardware, what does Resolve provide me that my > ServiceLink money does not?
IIRC, Resolve includes what used to be known as "TechQA" while Servicelink does not. -jc- > > > Cheers,,,Steve > > Steven F. Conway, CISSP > Hosting Services Division, Cloud Technology and Hosting Office, > AO-DTS-CTHO-HSD > z/OS Systems Support > Phone: 703-295-1926 > Mobile: 703-402-2650 > steve_con...@ao.uscourts.gov > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN ********************************************************************** Information contained in this e-mail message and in any attachments thereto is confidential. If you are not the intended recipient, please destroy this message, delete any copies held on your systems, notify the sender immediately, and refrain from using or disclosing all or any part of its content to any other person. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
