In <[email protected]>, on 09/16/2014
   at 01:14 PM, Charles Mills <[email protected]> said:

>We have disagreed on this point before but let me say again that 
>if a customer of mine posted here that my product's documentation 
>was lacking in some particular area I would thank them, not tell 
>them that they had told me in the wrong way.

Why not both? "Thank you for pointing that out. Please note that there
is no guaranty that any of us will see corrections posted here, and we
don't want such corrections to fall between the cracks, so please send
future corrections to the address given for reader comments forms,
[email protected]."
 
-- 
     Shmuel (Seymour J.) Metz, SysProg and JOAT
     ISO position; see <http://patriot.net/~shmuel/resume/brief.html> 
We don't care. We don't have to care, we're Congress.
(S877: The Shut up and Eat Your spam act of 2003)

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