May be you need Mode FORCE 

Example : STOP QMGR MODE(FORCE) 

And this article might give more insights.

https://www.ibm.com/developerworks/community/blogs/aimsupport/entry/zos_websphere_mq_what_goes_up_must_come_down?lang=en

Thanks,
Kolusu

IBM Mainframe Discussion List <[email protected]> wrote on 
06/01/2015 08:10:18 AM:

> From: zos reader <[email protected]>
> To: [email protected]
> Date: 06/01/2015 08:11 AM
> Subject: Re: MQ QMGR bringing down
> Sent by: IBM Mainframe Discussion List <[email protected]>
> 
> Yes, tried it and still i couldn't bring down
> 
> RESPONSE=SYS9      CSQY004I /CSQ1 QUEUE MANAGER IS ALREADY STOPPING
>  RESPONSE=SYS9      CSQ9023E /CSQ1 CSQYSCMD 'STOP QMGR' ABNORMAL 
COMPLETION
> 
> Thanks
> 
> On Mon, Jun 1, 2015 at 8:31 PM, Mullen, Patrick <[email protected]>
> wrote:
> 
> > Try /CSQ1 STOP QMGR
> >
> >
> > -----Original Message-----
> > From: IBM Mainframe Discussion List [mailto:[email protected]] 
On
> > Behalf Of zos reader
> > Sent: Monday, June 01, 2015 9:52 AM
> > To: [email protected]
> > Subject: MQ QMGR bringing down
> >
> > Hi All,
> >
> > I am trying to bring down the MQ QMGR and below are the running STC 
and i
> > couldn't bring them down.
> >
> > I issued /CSQ1 STOP CSQMSTR and it doesn't work I have installed in 
Test
> > system and brought up and all looks good and now i am trying bring 
down and
> > i have brought down the CSQ1CHIN stc.
> >
> >      CSQ1MSTR STC04693 CSQ1MSTR   15 EXECUTION          SYS9  SYS9
> >       CSQ1BTMN STC04714 CSQ1BTM    15 EXECUTION          SYS9  SYS9
> >
> > Kindly guide me.
> >
> > Samat
> >
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