On Mon, 13 Jun 2016 15:06:27 +0000, Pommier, Rex wrote: >So maybe somebody can explain the logic behind this. I opened a PMR last week >on an IBM product that I have support on. I was able to electronically open >the ticket and as part of my opening documentation, I mentioned that I have an >SVC dump of the offending product that I can send them if they need it. >(20-20 hindsight, I should have just attached the dump when I opened the PMR). > Anyway, I got an e-mail back from IBM support asking me to send in the dump, >along with a link to my PMR. However when I go back to the PMR, the web page >says that if I want to update my PMR electronically I need either Software >Xcel or Resolve to attach, otherwise I need to call IBM-SERV to update the >ticket. > >So I need to pay IBM extra money on top of the monthly/annual support charges >for the privilege of being able to save IBM time and money by updating PMRs >myself rather than having IBM update them for me? This doesn't compute!! > I have never found this to be the case. But it's possible that my employer has paid the fee.
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