Yeah, I remember the same sort of issue. Made no sense to me at the time either.
Charles -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Pommier, Rex Sent: Monday, June 13, 2016 8:06 AM To: [email protected] Subject: rant on IBM support offerings So maybe somebody can explain the logic behind this. I opened a PMR last week on an IBM product that I have support on. I was able to electronically open the ticket and as part of my opening documentation, I mentioned that I have an SVC dump of the offending product that I can send them if they need it. (20-20 hindsight, I should have just attached the dump when I opened the PMR). Anyway, I got an e-mail back from IBM support asking me to send in the dump, along with a link to my PMR. However when I go back to the PMR, the web page says that if I want to update my PMR electronically I need either Software Xcel or Resolve to attach, otherwise I need to call IBM-SERV to update the ticket. So I need to pay IBM extra money on top of the monthly/annual support charges for the privilege of being able to save IBM time and money by updating PMRs myself rather than having IBM update them for me? This doesn't compute!! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
