Cross Posting to IBM Main, IMS, DB2, and CICS.
Since there seems to be some discourse on this topic, I thought I would provide
some information on KC from a Share Session. Below is a snippet from that
presentation. Yes, this is before the CHANGE that occurred recently. So some
of the details may have changed. However, if there is a new session at Share
in Aug 2016, it might have an updated presentation on KC.
Session 169036 Discussion: Knowledge Center Feedback and Requirements 1
Thursday, March 5, 2015: 12:30 PM-1:30 PM
Jefferson A (Level 4) (Sheraton Seattle)
Speaker: Geoff Smith(IBM Corporation)
What is IBM Knowledge Center?
A single website that brings together all the content formerly hosted in
Information Centers.
All Information Center traffic and bookmarks are being automatically
redirected to IBM Knowledge Center
Advantages:
– Improved search indexing to help find relevant information faster
– Like Information Centers, it is search engine friendly.
– It incorporates metadata to help users filter out irrelevant information.
(product, time and task with more to come).
– Easily updated for better information currency
– Users can create custom collections of documentation that they can turn into
PDFs that they can download for offline use.
Key Values of Knowledge Center
It is the future IBM strategic framework for all customer documentation and
information
United and Comprehensive: IBM Knowledge Center brings together IBM hardware
and software product information in a single location. Now you see your
products more easily, or scan multiple versions of a product to compare their
features. Future releases will integrate support information collaboration,
Redbooks and so on
Personalized and Customizable: IBM Knowledge Center brings personalization
and customization to our documents. Knowledge Center remembers your profile
preferences and search queries, allows you to sort search results easily, and
can help you create and publish custom documents.
Easy to Use: Lets users filter out extraneous content so they can focus on
what matters to them. They can easily build their own personalized library.
They can save search queries, create persistent, personalized collections.
Promotes continuous improvements of customer information by letting customers
rate topics and commenting on their user experience.
Information Centers: Technical publications
• More than 2200 IBM products
• More than 850 individual URLs @ ibm.com
• More than 60M individual pages
• More than 30 languages across ICs
• More than 60M unique visitors per year in total
• More than 200M internal search queries per year
(queries within the IC search framework, not organic search to get to
the IC)
Information Center user issues
• Too many individual sites to work with multiple IBM products
• User experience inconsistency IC to IC
• Search relevance can be poor and is impossible across product ICs
• Performance and availability issues
Information currency
– we can update our content continually
– our new goal is quarterly.
For those that have access to share.org, here is the link to the full
presentation
http://www.share.org/p/do/sd/topic=50&sid=11374
So if an are going to Share in Aug 2016, you might want to see if they have a
session on KC and provide some feedback.
Lizette Koehler
statistics: A precise and logical method for stating a half-truth inaccurately
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