So today I'm trying to open an ETR. I fight my way to the page, enter the info, and it offers me CANCEL or SAVE AS DRAFT. So I do the latter; that still offers me no way to submit it.
I open a help request on the ETR process. First response: they ask me for my email address - VIA EMAIL, with the email ID already in the body of what they're sending, not to mention, of course, being on the To: line. They also want a screenshot. Which I send. That gets me a response: After reviewing the information in the system and your account, we couldn't find the solution at this moment, please recreate the ticket and close this one or delete it after creating a new one. So, um, your system is demonstrably broken, and you think trying again will work? I don't think so. I finally figured it out (no thanks to IBM): there was an *earlier* page where I was supposed to select which customer this was for. But there were no customers displayed, so I just clicked Submit, which it accepted. So rather than just offering "Save as draft", that earlier Submit should have failed, or at least told me "You're gonna need to associate a customer with this ticket before you'll be able to submit it". And of course the "Add" wasn't marked as a link, so was easy to miss (what is it with web page designers deliberately hiding links??). ----- Meanwhile, the pages are full of the TLA "ICN". In 35+ years of being an IBM customer I'd never seen it before; it happens that I was able to infer what it was, but gee, they sure are being parsimonious, saving those letters instead of spelling it out. My question is: how many people here look at "ICN" and say "Oh yeah, I instantly know what that means? Don't post what it means here and ruin it for everyone else, just say whether you knew it or not! .phsiii ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
