On 9/11/2017 8:18 AM, Tom Marchant wrote:
On Sat, 9 Sep 2017 18:33:23 +0800, Timothy Sipples wrote:
You wrote that it's important to be able to report bugs. IBM agrees.
SoftwareXcel has never been required to open PMRs by telephone (or fax), to
my knowledge. Moreover, you should be able to open PMRs electronically (if
you prefer) from this Web page, also at no additional charge:
https://www.ibm.com/support/servicerequest/
It's not a convincing test since I have to log in with my IBM ID in order to
access it. That's the same ID that I use to log in to SoftwareXcel.
FWIW,
I signed on to my IBM id with the Jack-Squat service offering, and it
brought up an SR. Did not fill it out, so no idea what would happen....
Regards,
Tom Conley
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