I can't find, but it the last few weeks the Tech pubs were reporting that M$ had upgraded it's Cloud servicesecurity to compete with AWS for DOD contracts. Remains to be seen. I am skeptical availability will improve until the people allowing 24 hr outages are replaced.
-----Original Message----- From: Allan Staller <[email protected]> To: IBM-MAIN <[email protected]> Sent: Fri, Sep 28, 2018 8:42 am Subject: Re: Why Salesforce for SR? <snip> " Short answer is I don't worry about having cases in Salesforce. If done properly availability and customer experience should improve with no concerns about data security." </snip> Remains to be seen. I am skeptical availability will improve until the people allowing 24 hr outages are replaced. IMO, in this day/age there is almost no excuse for this kind of outage in this day and age. All platforms WIN*, *ix, .... support some sort of high availability models. Refrain: "the new tools are neither as reliable, functional or available as those being replaced. -----Original Message----- From: IBM Mainframe Discussion List <[email protected]> On Behalf Of Knutson, Samuel Sent: Thursday, September 27, 2018 8:09 PM To: [email protected] Subject: Re: Why Salesforce for SR? There are good reasons to advocate that IBM properly consider all the use cases and needs of the mainframe community but I'm not concerned about confidential data. Salesforce is already used for case management by many of the largest companies in the world. [Full disclosure including Compuware] IBM is hardly blazing a new path using Salesforce for case management. Salesforce documents their thoughts on security here and in other places https://apac01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.salesforce.com%2Fhub%2Ftechnology%2Fcloud-security-is-salesforce-priority%2F&data=02%7C01%7Callan.staller%40HCL.COM%7C33021a999de04040500308d624e0a76c%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636736944660556032&sdata=lqxKwMJSaY5etiWJygRZo9KzWAZCKGuZpf3x0fW%2Bo24%3D&reserved=0 Two platform IT https://apac01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DGMc29ckVRdA&data=02%7C01%7Callan.staller%40HCL.COM%7C33021a999de04040500308d624e0a76c%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C636736944660556032&sdata=T5xGJcRrJ3hEfJgQmDt7c7eUU7X4ZbNrF3t5%2FVG6Gik%3D&reserved=0 is something my company has advocated for as a sound strategy and where something is truly a commodity like case management today leveraging cloud consumed services is a wise choice. For applications that run on IBMz they are by now almost exclusively customer developed applications for which no equal exists and provide a unique competitive advantage those should rightfully continue to run on the most efficient hyper converged system you can use the IBM mainframe platform. Short answer is I don't worry about having cases in Salesforce. If done properly availability and customer experience should improve with no concerns about data security. Best Regards, Sam Knutson | VP, Product Management | Compuware @samknutson | linkedin.com/in/samknutson [email protected] | M: +1 301 996-1318 -----Original Message----- From: IBM Mainframe Discussion List <[email protected]> On Behalf Of Clark Morris Sent: Wednesday, September 26, 2018 7:45 PM To: [email protected] Subject: Why Salesforce for SR? Since Salesforce isn't owned by IBM why is what could be something requiring potential decent degree of confidentiality such as Service Request when dumps are involved being migrated there? Clark Morris The contents of this e-mail are intended for the named addressee only. It contains information that may be confidential. Unless you are the named addressee or an authorized designee, you may not copy or use it, or disclose it to anyone else. 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