Hi Lizette, Guess you meant this for Rajesh...
– Vignesh Mainframe Infrastructure -----Original Message----- From: [email protected] <[email protected]> Sent: 25 January 2019 11:41 To: Sankaranarayanan, Vignesh <[email protected]> Subject: RE: Re: [EXTERNAL] Ca7 auto-ticketing with ServiceNow tool This is probably internal to your shop. We do this with CA ESP Workload Manager We trap the msg for the failed job. Have automation send it to anther tool that sends it to a server that then send it to Service Now to generate a ticket You need to work within your shop to see if anything is currently set up for other events to generate an incident in Service Now But not really a mainframe issue. You might post on the CA7 community on ca website. You might get other answers there Lizette Sent from EarthLink Mobile mail On 1/25/19, 12:27 AM, Sankaranarayanan, Vignesh <[email protected]> wrote: From: Sankaranarayanan, Vignesh <[email protected]> To: [email protected] Subject: [EXTERNAL] Ca7 auto-ticketing with ServiceNow tool Date: January 25, 2019 at 12:27:09 AM MST Super generic question. Best to check the ServiceNow documentation for info on integrations. This isn't a mainframe question as much as it is a ServiceNow question, so... edging on wrong forum, maybe! – Vignesh Mainframe Infrastructure -----Original Message----- From: IBM Mainframe Discussion List <[email protected]> On Behalf Of Rajesh Janakiraman Sent: 25 January 2019 04:39 To: [email protected] Subject: [EXTERNAL] Ca7 auto-ticketing with ServiceNow tool Hello Everyone, Could someone please help me with below request!! Wanna know if there is anyone implemented auto-ticketing integration from CA7 Scheduler to Service Now ticketing tool whenever there is a job failure occurs? And I also want to know whether we have any option to create a Service Now Incident ticket via an email? Thanks in advance!! - Rajesh Janakiraman MARKSANDSPENCER.COM ________________________________ Unless otherwise stated above: Marks and Spencer plc Registered Office: Waterside House 35 North Wharf Road London W2 1NW Registered No. 214436 in England and Wales. Telephone (020) 7935 4422 Facsimile (020) 7487 2670 www.marksandspencer.com Please note that electronic mail may be monitored. This e-mail is confidential. If you received it by mistake, please let us know and then delete it from your system; you should not copy, disclose, or distribute its contents to anyone nor act in reliance on this e-mail, as this is prohibited and may be unlawful. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
