Your Service Now team should be able to process an email and open incidents. We do that now.
We format an email using our automation tools and send it to a identified mailbox, where the Service Now team picks it up and opens the incident. As for CA7 opening incidents directly, I do not know. Thanks Bill Bishop Consultant, Mainframe Engineer Mainframe and Scheduling | Infrastructure Technology Services Toyota Motor North America [email protected] Office: (469) 292-5149 Cell: (502) 316-4386 -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Rajesh Janakiraman Sent: Thursday, January 24, 2019 10:39 PM To: [email protected] Subject: Ca7 auto-ticketing with ServiceNow tool Hello Everyone, Could someone please help me with below request!! Wanna know if there is anyone implemented auto-ticketing integration from CA7 Scheduler to Service Now ticketing tool whenever there is a job failure occurs? And I also want to know whether we have any option to create a Service Now Incident ticket via an email? Thanks in advance!! - Rajesh Janakiraman ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
