You can always open a PMR, and we will order RSU's or PTF's on a tape for you (I am not sure how that process compares to electronic web orders).
I get to web info starting from:
http://www.vm.ibm.com
Clicking on Service tab from left side navigation bar takes you to link below:
http://www.vm.ibm.com/service/
From that page, there are currently 2 links that allow for service type orders (both of them require sign up/sign in and navigation to your system/OS...):
IBM ShopzSeries
IBM eServer Support Portal
I must admit that links like:
A z/VM only order
All other product order
would be great, and I have passed this info along to others as a concern worth pursing. Thanks and Best Regards,
Kurt Acker
| Steve Gentry <[EMAIL PROTECTED]>
Sent by: The IBM z/VM Operating System <[email protected]> 03/29/2006 11:00 AM
|
|
Has any on this list successfully navigated the maze of IBM web pages and been able to order RSU's or PSP buckets?
I have unsuccessfully tried to order the latest for VM 5.2. Some links seem to lead me in a circle. When I finally think
I've arrived at the correct webpage, it tells me I'm not entitled to order these items? What? I've ordered PTF's, etc,
although infrequently, and don't have problems. Then I find a web page that lists what's in the RSU's and/or
PSP buckets, but there's no url link to click to order them.
I'm frustrated with this process, to the point that I get . . . . .
And while I'm writing this I get an email from Global Services that says I haven't provided enough information for
my entitlement enrollment!
There was a time, years ago (which probably shows my age) that this used to be a simple process.
Can anyone from IBM tell me why this has to be so difficult?
Steve G.
