Well, yea... We have all done that. As well as fax some pages. Back in VM/IS days, the dumpscan tool (I think that was it) had a set of panels around it. Made things a lot easier. We would give IBM the dial up sequence for them to shoot problems. We also started the process to send the tape, just in case, it wasn't an easy problem and they needed their "better" tools.
I was more wondering, when/how people transmitted large dumps in the "old" days (pre-high speed Internet connections). So far, it looks like most was involved with 56K lease lines. I guess the McAutos (McDonnall Douglas) and BCS (Boeing) of the world might afford lease lines to their venders, but for the rest of us.... I was never involved in a situation (before 2000 or so) where I could transmit a dump "AND" the vender could receive it and be able to do something with it. Tom Duerbusch THD Consulting >>> [EMAIL PROTECTED] 10/12/2006 10:00 AM >>> On Wed, 11 Oct 2006 10:28:07 -0500, Tom Duerbusch <[EMAIL PROTECTED]> wrote: >So I guess the question I'm wondering... > >How many others have shipped dumps, online, back before high speed >Internet connections? Why send the entire dump when they're only going to look at a tiny fraction of it? On multiple occasions I did it live over the phone with the support center. They said what they wanted to look at and I read it out to them. So that's "on line" in one sense. <g> We shipped tapes too, but not for the problems that were easy to diagnose. Brian Nielsen
