> I've come to the conclusion > that upper IBM > management is trying to move all its customers to > the PC/Microsoft > model of software support: apply the latest service > level, cross > your fingers, and be quiet if all hell breaks loose.
Any one who runs applying support like that deserves everything they get. We have a three level test process for applying patches to our workstations. No fixes are rolled out until they have been tested by key testers. > After all, you > took the risk by applying the service, and aren't > you able to back it > out? You can back out "most" PC fixes. Of course the ones you can't back out are the ones that break things. > I'm not suggesting for one moment that this is > the attitude of > the VM or VSE labs (and it's probably not even the > attitude of the > OS/390 folks, but I never speak with them), but it's > undoubtedly the > attitude of people who populate the highest levels > in IBM, who foist > IBMLink 2000 on us as if it's an improvement, and > who direct our > concerns to someone in another country who has > absolutely no > experience doing the work we do and who, no matter > how motivated he > or she might be to provide excellent service, is > absolutely incapable > of understanding our problem. > I had this problem with LexMark printer support. Fortunatly I had the luxery of telling the LexMark rep that unless he did better we would never buy a LexMark printer again. We had an engineer on site next day. > Probably one of the things that's most irritating is > the way advances > like this are portrayed as if they're all in the > service of progress, > veritable gifts from the gods. It's a newspeak that > at times can > become almost frightening (one thinks of Healthy > Forests and Clear > Skies, but here I'm afraid I'm veering off the > subject into verboten > territory). > > This is why people of our age look toward retirement > with renewed interest. > Pitty I still have 15 years to go.... > - Tom. > P.S. Any chance of sharing some of your publicly available URLs? > At 03:54 PM 1/8/2007, you wrote: > > > >How do I do this in IBMLink 2000? > > > >I called their 800 number and spent 30 minutes > trying to explain my > >problem to someone in India who knew absolutely > nothing about ESOs. He > >said level 2 would call me back, but I am still > waiting. > > > >Is it any wopnder I hate IBMLink 2000? > > Tom Cluster > County of Sonoma > Santa Rosa, CA > (707) 565-3384 (Tuesdays and Wednesdays only) > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com
