> Thanks for your response. Unfortunately, I do not Linux installed so
> this is not an option.

Easily fixed. Send me an address offline and I'll send you a tape. 

> What I notice is that the status of these stuck printers seem to be
> stuck in "sending" state forever but they do respond to a ping.

Yeah. Ping tells you nothing in this situation other than you have a
working path between you and the printer. The problem is layer 4 and
above. 

> Maybe the only solution is automating sending RSCS commands and
> processing the results and if it still doesn't print to send
> messages/e-mail saying there is a physical problem.

Yup. 

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