Mike--The answer is "it depends" (Bill Bitner) but that answer is also contained in a paper I wrote in about 1970 while working on my MBA at the University of Chicago. It was entitled "Psychological Aspects of Terminal Response Time" and it earned me an "A" for the course. It really does "depend". I'd love to send you a softcopy but it was written before I could have saved you one. I have a typewriter written carbon copy. An important element that goes into this is the expectation of the user. Consistency is important as is the perception of the difficulty of the task.
Jim

Mike Walter wrote:
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We've determined an average workstation latency (simply using PING) for a workstation "far, far away" as being about 380-400ms.

But we don't know what it would be like to actually WORK on that workstation day-in and day-out. Most of the work would be in support of Linux for System z servers. Most likely via SSH (using SecureCRT from VanDyke Software), but also some 3270 usage, net surfing, and Lotus Notes.

Does anyone know of a way to set a reliable minimum or "min-max range" latency on a given workstation so that effects on productivity can be measured?

Mike Walter Hewitt Associates Any opinions expressed herein are mine alone and do not necessarily represent the opinions or policies of Hewitt Associates.

The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited. All messages sent to and from this e-mail address may be monitored as permitted by applicable law and regulations to ensure compliance with our internal policies and to protect our business. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, lost or destroyed, or contain viruses. You are deemed to have accepted these risks if you communicate with us by e-mail.


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<br><font size=2 face="sans-serif">We've determined an average workstation
latency (simply using PING) for a workstation &quot;far, far away&quot;
as being about 380-400ms.</font>
<br>
<br><font size=2 face="sans-serif">But we don't know what it would be like
to actually WORK on that workstation day-in and day-out. &nbsp;Most of
the work would be in support of Linux for System z servers. &nbsp;Most
likely via SSH (using SecureCRT from VanDyke Software), but also some 3270
usage, net surfing, and Lotus Notes.</font>
<br>
<br><font size=2 face="sans-serif">Does anyone know of a way to set a reliable
minimum or &quot;min-max range&quot; latency on a given workstation so
that effects on productivity can be measured?</font>
<br>
<div>
<br><font size=2 face="sans-serif">Mike Walter <br>
Hewitt Associates <br>
Any opinions expressed herein are mine alone and do not necessarily represent
the opinions or policies of Hewitt Associates.</font></div>
<P><pre wrap></pre><hr><font size=1 face="Arial">
The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited. All messages sent to and from this e-mail address may be monitored as permitted by applicable law and regulations to ensure compliance with our internal policies and to protect our business. E-mails are not secure and cannot be guaranteed to be error free as they can be intercepted, amended, lost or destroyed, or contain viruses. You are deemed to have accepted these risks if you communicate with us by e-mail. </font>

</pre></P>
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Jim Bohnsack
Cornell University
(607) 255-1760
[EMAIL PROTECTED]

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