Alan, You mean that you do not speak for IBM on all matters? What a disillusionment. Next you will tell us there is no Santa Claus. :-)
Regards, Richard Schuh > -----Original Message----- > From: The IBM z/VM Operating System > [mailto:[EMAIL PROTECTED] On Behalf Of Alan Altmark > Sent: Monday, September 15, 2008 10:57 PM > To: [email protected] > Subject: Re: z/VM Internet orders > > On Monday, 09/15/2008 at 07:43 EDT, "O'Brien, Dennis L" > <Dennis.L.O'[EMAIL PROTECTED]> wrote: > > How long should it take for IBM to process a z/VM 5.4.0 order for > > Internet delivery? According to ShopzSeries, we're already fully > > licensed, so I'd expect it to be an automatic process. Is > it, or do > > humans at IBM get involved? > > As Mary Anne mentioned, we had a problem with DVD orders > (don't get me started), but I don't know why that would > affect electronic delivery, unless electronic delivery is > processed like 3490 tape delivery and, you know, we withdrew > 3490 tapes.... (My pills!) > > I suggest that anyone having trouble with ShopzSeries should > contact ShopzSeries. Really. This superior network of peer > support and direct communication we have here sometimes has > the downside of stopping needed phone calls to other parts of IBM. > > On a generic note, if you are unhappy with any response you > receive from any part of IBM, feel free to escalate to a > Higher Authority until you are sure you have IBM's attention. > > Alan Altmark > z/VM Development > IBM Endicott >
