> The point was not the format, but that the information was organized, > complete, and easy to read. > > Alan Altmark > z/VM Development > IBM Endicott
I think you missed the intent of the suggestion. Often we see that people don't know what information might be useful to solve a problem. If there is some key information that makes solving problems easier, then having a guideline often helps people collect the right stuff to get the problem solved the first time around. Others have suggested a automated way; that's cool, but you have to define what you (IBM) need before you can automate anything. Then the REXX and Pipe fiends will take over and find a way to collect it. 8-) Returning to the report in question, if that's the paradigm that you find useful, gut it of customer details, and let's see it. If nothing else, it will make a good example of what kind of things need to be collected. -- db
