Laree, Thanks so much for sharing this. I try so hard to live by this and to get my employees to realize that sometimes our patients are having other problems in their life and not to take it so personally when someone is rude to them. I think I will print this out and show this to my employees as you have shared this in a way that may make more sense to them. I bought a copy of "The Secret" for the office, but it didn't help much. The positive attitude message got lost in their cynicism of 'wishing themselves rich' message.
-- Anna Southern Ohio
