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Hi Shaun,

Shaun Melendy (smelendy) wrote:

> Thank you for the response it is greatly appreciated! The integration
> that I'm looking for is exactly what you've mentioned. * Auto
> Generate Tickets from certain alerts * Close Tickets when alerts are
> resolved.

On the request tracker side, we've added a custom json-api handler that
accepts json on one side and works with the rt-cli interface on the
other side. With this json-api we communicate through the event handlers.

> Again I'm quite interested to see how you implemented the ticket
> auto generation/closure in your environment do you use a clustered
> Installation?

I'll see that I get our code uploaded on github alongside with docs on
how to set it up. It will take a few days, but I will get back to you by
end of next week.

felix
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