Hi all,
I have a problem which I don’t understand. In the reporting we see a service
with a downtime of 18hours. I found out in the logs that the service isn’t
going into an HARD OK.
Day 1: SOFT OK
[1382756584] HOST ALERT: host;DOWN;SOFT;3;CRITICAL - x.x.x.x: rta nan, lost 100%
[1382756616] SERVICE ALERT: host;Terminal Services;CRITICAL;HARD;1;CRITICAL -
Socket timeout after 10 seconds
[1382756626] HOST ALERT: host;UP;SOFT;4;OK - x.x.x.x: rta 1.283ms, lost 0%
[1382756723] SERVICE ALERT: host;Terminal Services;CRITICAL;SOFT;1;TermService:
Unknown
>[1382756903] SERVICE ALERT: host;Terminal Services;OK;SOFT;2;OK: All services
>are in their appropriate state.
Day 2: HARD OK
[1382583650] HOST ALERT: host;DOWN;SOFT;1;CRITICAL - x.x.x.x: rta nan, lost 100%
[1382583710] SERVICE ALERT: host;Terminal Services;CRITICAL;HARD;1;Connection
refused
[1382583730] HOST ALERT: host;DOWN;SOFT;2;CRITICAL - x.x.x.x: rta nan, lost 100%
[1382583800] HOST ALERT: host;UP;SOFT;3;OK - x.x.x.x: rta 1.855ms, lost 0%
>[1382583820] SERVICE ALERT: host;Terminal Services;OK;HARD;1;OK: All services
>are in their appropriate state.
There is no "OK;HARD;" in "Day 1" for the Terminal Services, which results in a
"downtime" till the next "OK;HARD;" (next reboot) of this host in the
reporting. We don't want to have the SOFT states included in our reports.
Could someone explain to me why Icinga decides to give it a "OK;SOFT;" and
never that day an "OK;HARD;" for Terminal Services?
Met vriendelijke groet/with Kind Regards,
Niels Monen
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