Emotional Terrors in the Workplace: Protecting Your Business' Bottom Line--Emotional Continuity Management in the Workplace
Author: Vali Hawkins Mitchell Publisher: Rothstein Associates Inc. ISBN: 1931332274 Number of Pages: 390 The failure to adequately address the victims and the emotional dimensions of corporate problems is what changes adverse events into crises and catastrophes. Buildings can be replaced; machines can be fixed; products can be re-engineered and re-marketed; but leaving the needs of victims unmet, denied, or trivialized, and failing to address the emotional impact of events and behaviors can cause permanent damage and often defines careers..... Info: http://tinyurl.com/ytre36 Download 1.9 Mb http://rapidshare.com/files/14239236/Emotional_Terrors.rar -- www.nolbuku.wordpress.com
