Dear IETF Community - As many of you know, the IETF uses the "RT" ticketing system to record and manage help requests sent by the community to public help addresses such as ietf-act...@ietf.org, and other similar addresses.
We have detected and corrected a problem with the RT system which, over the past 24 hours, prevented *some* (but not all) requests from processing in to the system correctly. As a result, the secretariat might not have all of the requests sent to them within the past day. If you sent a request to an IETF address, and you received an auto-reply message with a ticket number, then we have your request, and no further action is needed. If, however, you have sent any requests in the past day to an IETF address, and you did NOT receive a ticket number, we request that you please re-send your original message again at this time. You should receive a ticket number confirmation message within just a few minutes. And of course, if you have any problems sending to RT, or any problems getting your requests resolved, you are welcome to reach out to me directly, and I will follow up. Thank you for your patience. Glen Glen Barney IT Director AMS (IETF Secretariat)
