This is a request for community feedback on two aspects of the IETF Tools
service provided by the IETF Administration LLC:
# Consultation on a Service Level Agreement for IETF Tools
The IETF Tools are a critical resource for the Internet standards process but
SLA coverage is poor. Some small aspects have had a performance SLA, but most
parts of this service have, since inception, been provided on a “best efforts”
basis with formal agreements only covering capacity and incident response
times, not availability and system performance as normally found in an SLA.
This consultation closes that gap by proposing an SLA framework and some
initial targets, on which community feedback is sought.
For clarity, this SLA is solely targeted at system performance and
availability, not the performance of the Tools Team or their
scheduling/planning of work, though it is understood that those are subjects
that also require in-depth discussion with the community.
Please read the full consultation document here:
https://www.ietf.org/media/documents/Consultation_on_a_Service_Level_Agreement_for_IETF_Tools.pdf
# Consultation on the User Experience of IETF Tools
User Experience (UX) in this document covers the many aspects of IETF
participant interaction with IETF Tools including user interfaces, access
controls, client software requirements and usage modes (e.g. offline usage).
IETF Tools have developed organically over many years for most of that time the
user experience was designed by the developer responsible for each system.
While developers can design functional UIs, there is a difference between that
and those designed by User Experience (UX) specialists. Specialists have
recently been used for the first time to design the UX for the new
rfc-editor.org website.
The other aspects of the user experience have had explicit decisions and others
have developed organically. While there have been some community discussions on
some aspects, until now there has not been a formal process to elicit and
incorporate community views into Tools development plans.
This consultation documents the current approach to the User Experience of IETF
Tools, with the exception of systems performance as that is the subject of a
parallel consultation, and seeks feedback on what needs to change.
Please read the full consultation document here:
https://www.ietf.org/media/documents/Consultation_on_the_User_Experience_of_IETF_Tools.pdf
Please respond to these consultations by 12 October 2026 either privately to
the IETF LLC Board and the Executive Director at [email protected] or to
the public tools discussion list [email protected].
As a reminder, there are two other IETF LLC consultations underway:
- Second consultation on Remote Rooms for IETF Meetings - feedback due by 27
September 2026.
https://mailarchive.ietf.org/arch/msg/ietf-announce/2w_2uGpZ7TBDmAaLzkBqQSQOJew/
- Extended consultation on a Service Level Agreement (SLA) for RFC Editing and
Publication - feedback due by 27 September 2026
https://mailarchive.ietf.org/arch/msg/ietf-announce/5dr6ToTS33sbETaecSGX2W52E_Q/
--
Jay Daley
[email protected]
www.ietf.org
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