---------- Forwarded message ---------- From: Muralidhar <[email protected]> Date: Tue, Nov 30, 2010 at 3:16 PM Subject: ITIL V3 Foundation Workshop, Chennai - Clear Exam in 1st Attempt [16 PDUs] To: [email protected]
*ITIL V3 FOUNDATION WORKSHOP* *Chennai - 18, 19 December 2010 * ** We welcome you to enroll for our training workshop on 18th, 19 th December 2010 in Chennai and *we assure you will pass the ITIL V3 Foundation Exam in the first attempt. * This 2-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management. The course provides a comprehensive understanding of the ITIL V3 Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. * - Quick Info -* *Schedule:* 18, 19 December 2010 Time: 9:00 AM to 6:00 PM *Venue: * Chennai (Would be intimated) *Contact :* Muralidhar +91.096206.33820 / +91.095661.81070 Email : [email protected] <[email protected]> *Course Fee:* - Single Nomination: Rs. 17,000 (Training + Exam Cost + Taxes) - Group discount available - *Earlybird discounted Price - Rs. 15000 net if you enroll by 12** December '10* *Mode of Payment:* - Cheque/DD in favour of CELTEM Knowledge Solutions Pvt. Ltd. send it our Bangalore office address mentioned below. - Online Transfer - ICICI Bank HSR Layout Branch, A/c No - 035705000395. - Register online at http://www.celtem.com/<http://click.icptrack.com/icp/relay.php?r=33728915&msgid=211885&act=8CTW&c=696382&destination=http%3A%2F%2Fwww.celtem.com%2F>and payment using your credit/debit card. Visit www.celtem.com<http://click.icptrack.com/icp/relay.php?r=33728915&msgid=211885&act=8CTW&c=696382&destination=http%3A%2F%2Fwww.celtem.com%2F>for more informaton. What is ITIL? The Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management. ITIL Version 3 adopts a greater business focus for IT because IT assets are integrated with the Business Strategy and Business Outcomes. ITIL Version 3: - Is positioned as a Practice in the IT services business - Uses a Service Lifecycle that recognises engagement across, and beyond, the enterprise - Allows a synergy with other best practices e.g. COBIT, CMMI *Who Should Attend* The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend: - IT Managers - CIOs - IT Line Managers - Process stakeholders - Service Delivery Managers - Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management) *What you will learn:* - Introduction to ITIL Concepts, Terminology - Gain a high level overview of ITIL V3. - The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities. - Service Strategy - How to align IT strategy with business goals and expectations. - Service Design - Transform business requirements into strategic solutions. - Service Transition - Manage change, risk, and quality assurance. - Service Operation - Establish day-to-day business operations and customer expectations. - Continual Service Improvement - Strategize for overall process and service improvement. - Prepares participants to take and pass the ITIL Foundations Certification examination successfully. This course is packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught. The ITIL Foundations exam can be taken online from any of the Prometric centres to enable participants to achieve their ITIL Foundations certification. *Course Outline* - Introduction - Service Management as a Practice and Service Lifecycle - Generic Concepts and Definitions covering Service Strategy, Service Design and Service Transition - Key Principles and Models covering Service Strategy, Service Design and Service Transition - Processes covering Service Strategy, Service Design and Service Transition - Generic Concepts and Definitions covering Service Operation and Continual Service Improvement. - Key Principles and Models covering Service Operation and Continual Service Improvement - Processes covering Service Operation and Continual Service Improvement. - Functions Roles, Technology and Architecture - Revision Mock Examination (60 Minutes) - Type: Multiple choices, 40 questions - Duration: Maximum 60 minutes - Pass Score: 65% (26 out of 40) - Delivery: Paper based *Participants Speak...* "Excellent presentation. Well worth the time - interesting, useful and enjoyable". *Vijay Sinha, Bangalore* "Trainer is friendly, knowledgeable, skilled! Well done! A lot of material covered quite well." *Venkat Raghavan, Hyderabad* "The instructor had good handouts and supplemental materials. Also very good exercises to emphasize learning." *Pooja Singh, Delhi* "I am excited to return to work and put these practices into place! "This class should be standard for all help desk personnel." Ganesh, Bangalore "All topics were covered well. The time spent on each was perfect. I would definitely recommend the class to others." Prashant Kalekar, Pune "Its with great pleasure that I would like to let know all the aspirants of ITIL regarding the quality of ITIL training imparted by CELTEM. I have had great learning experience undergoing ITIL training by CELTEM. " *Basant Bhaskaran, Bangalore.* * ------------------------------------------------------------------------------------ * *- Office Address - * *Bangalore Office: *No.4, 15th Cross, 4th Sector, MCHS, HSR Layout, Bangalore - 560 034, India *Pune Office: *24, Vascon Paradise, Baner Road, Baner Pune - 411 045, India *Delhi Office: *#1158, Sector 37, Faridabad – 121 003, India This message was sent from Muralidhar to [email protected]. It was sent from: Celtem, #4, 15th Cross, MCHS, 4th Sector, HSR Layout. (Infront of HSR Layout BDA Complex), Bangalore, Karnataka 560103, India. You can modify/update your subscription via the link below. Email Marketing by <http://www.icontact.com/a.pl/144186> [image: iContact - Try It Free!] <http://www.icontact.com/a.pl/144186> Manage your subscription <http://app.icontact.com/icp/mmail-mprofile.pl?r=33728915&l=4068&s=8CTW&m=211885&c=696382> <http://app.icontact.com/icp/core/message/forward?m=211885&s=33728915&c=8CTW&cid=696382> -- l...@iitd - http://tinyurl.com/ycueutm
