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Recently you received an e-mail inviting you to participate in a Web-based survey from Bank of America. If you have not already taken the opportunity to access the survey, we again invite you to provide your opinions. The survey is about the ATM transaction that you, or someone in your household, made recently. The voice of the customer is very important to Bank of America as it continually monitors and improves its customer service. You can provide your feedback on Bank of America's ATM service by completing a brief 5 minute survey. To participate in the survey, click on the Web address below. http://survey1.sendyouropinions.com/survey.aspx?I.project=w1081&id=305093&password=qcckp If that does not launch the survey, please cut and paste the link into your browser bar or type in the following web address: http://survey1.sendyouropinions.com/survey.aspx?w1081 When you reach the login screen, please enter the following information: Your project ID is: w1081 Your login ID is: 305093 Your password is: qcckp For your convenience, the survey is available 24 hours a day, seven days a week through 6/14/2010, and can be accessed from any computer with Internet access. If you have difficulty accessing the survey, please refer to the Technical Assistance link below. Sincerely, Richard LePeter Bank of America Customer Experience Team Please do not reply to this email with sensitive information, such as an account number, PIN, password, or Online ID. The security and confidentiality of your personal information is important to us. If you have any questions, please either call the phone number on your account statement or go to the Contact Us page below, so we can properly verify your identity: http://www.bankofamerica.com/contact/ Privacy and Security Keeping your financial information secure is one of our most important responsibilities. For an explanation of how we manage customer information, please read our Privacy Policy: http://www.bankofamerica.com/privacy You can also learn how Bank of America keeps your personal information secure and how you can help protect yourself: http://www.bankofamerica.com/privacy/index.cfm?template=privacysecur_prevent_fraud Bank of America Email, 8th Floor, 101 South Tryon St., Charlotte, NC 28255-0001 Bank
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