OK, thank u for the remarks What about the cost analysis?
On Mon, Sep 19, 2011 at 1:15 AM, Manilal K M <[email protected]> wrote: > On 17 September 2011 01:50, Visakh <[email protected]> wrote: > > Agreed. But I am now desperately looking for another solution. BSNL > > has not solved dozens of complaints about the stupid connection and > > now they are arrogantly neglecting the new ones. I am wondering if I > > should take them to consumer court. It is disheartening to see their > > contemptuous disregard for the rights of a customer who pays for their > > services. So for anyone who is thinking about their landline services, > > my advice would be to pretend that they don't exist. > > In my experience, the private broadband providers are worst than BSNL. > Our company had really bad experience with Reliance and Tata Indicom > broadband and ultimately terminated the connections. The prime reason > is the opaqueness in billing and support staff's ignorance in > technical knowledge. > > Whenever the connection went bad the support people always suggested > to restart Windows(Desktop), and our system administrators has to > explain in detail about the router(Vyatta) and the connection sharing > within the network. Subsequently, the issue is ignored by saying that > it's the problem with the *Open Source* stuff we are using. > > When subscribing for the private broadband service, they will have > *Enterprise* and *Domestic* plans, but once we report an issue it is > always in the *Domestic* pool ans will not get it resolved. > > Our experience with Tata Indicom was the worst. For 2 months we never > had connectivity, and reported the issue several times but they never > resolved it. During this period, the Modem was active and as soon as > we terminated the connection, they claimed that we were using the > connection showing as the report which had an average data transfer of > 1MB per day. We have to spend another 2 months to settle the billing > issue after terminating the connection. > > BSNL service is better in our area(Ernakulam), at least the > technicians will visit the office at least to verify the modem > indicators, others preferred telephone and prompted stupid steps. > > regards > -- > Manilal K M : മണിലാല് കെ എം. > http://libregeek.blogspot.com > > -- > "Freedom is the only law". > "Freedom Unplugged" > http://www.ilug-tvm.org > > You received this message because you are subscribed to the Google > Groups "ilug-tvm" group. > To control your subscription visit > http://groups.google.co.in/group/ilug-tvm/subscribe > To post to this group, send email to [email protected] > To unsubscribe from this group, send email to > [email protected] > > > > For details visit the google group page: > http://groups.google.com/group/ilug-tvm?hl=en > -- "Freedom is the only law". "Freedom Unplugged" http://www.ilug-tvm.org You received this message because you are subscribed to the Google Groups "ilug-tvm" group. To control your subscription visit http://groups.google.co.in/group/ilug-tvm/subscribe To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For details visit the google group page: http://groups.google.com/group/ilug-tvm?hl=en
