Trimentus Technologies offers the ITIL v3 Training
A Program to prepare you for the Foundation Examination and goes much beyond
ITIL is booming in India now...
. The 3rd wave of outsourcing is here: Remote Infrastructure Management >
Nasscom says Total addressable market for IT infrastructure offshoring,
inclusive of support, network administration and help desk is around US$
70-85 billion!"[1]
. ITIL is recognized as the de facto standard for IT Service Management:
Formally adopted by U.K., E.U. and Canada Government as well as private
enterprises
. ITIL figures twice in the "Top 15 Highest Paying Certifications in the
Technology Industry" [2]
. Organizations using ITIL have reported quantitative and tangible benefits
:[3]
a. More than 70% reduction in service downtime
b. Savings of nearly $200 million annually
c. 50% reduction in new product cycles
. Models such as ITIL to formalize IT Operations is on the agenda of 65%
CIOs worldwide[4]
IT drives Business.
IT Governance is not longer just desirable: It is mandatory. Business
profitability is now highly (or sometimes totally) dependent on the IT to
provide availability, dependability, security and performance of IT services
which in turn drives business services. IT, previously a support element,
has become the basis for value. IT is now the basis for creating value, for
competition, and distinctive performance. IT services are now part of the
fabric of the business and customers expect guaranteed levels of service
Top 5 Benefits of ITIL.
. Increased user and customer satisfaction with IT services
. Improved service availability, directly leading to increased business
profits and revenue
. Financial savings from greenuced rework, lost time, improved resource
management and usage
. Improved time to market for new products and services
. Improved decision making and optimized risk
Trimentus ITIL v3 Foundation Preparatory Course
Course Overview
The ITIL v3 Foundation course is a 3 day interactive training courses,
replete with classroom lectures, exercises and mock exams, which goes beyond
just equipping participants to successfully pass the ITIL v3 Foundation
examination, but also enables them to comprehend factors which facilitates
implementation of these concepts within their organization.
Learning Objectives
. Obtain a holistic overview of ITIL v3
. Comprehend the core books and principles of ITIL practices for Service
Management.
. Understand concepts and objectives related to each ITIL process.
. Understand ITIL processes in an implementation context of an
organization.
. Discuss the benefits of implementing ITIL processes in an organization.
. Identify the activities and roles involved in each process.
. Recognize relationship of each ITIL process with other processes.
. Comprehend the factors that affect the effectiveness of each ITIL
process.
. Understand related individual certifications and organizational
certifications
. Understand how to use ITIL successfully within any organization
Course Agenda
. Introduction
. Overview and Getting started
. Service Strategy
. Service Design
. Service Transition
. Service Operations
. Continual Service Improvement
. Complementary guidance
. ITIL Version 3 Qualifications
. ISO/ IEC 20000 Overview
The courseware has been designed to serve as reference material much beyond
the course and during implementation too. Visit
www.trimentus.com/IT/itilv31.html for more information about the course.
Extra Value Addition from this course
This course also provides an overview of ISO/ IEC 20000 Standard and
organizational certification against this standard ISO/IEC 20000:2005
promotes the adoption of an integrated process approach to effectively
deliver managed IT services to meet the business and customer requirements.
ISO/IEC 20000:2005 standard is in tune with the ITIL framework and enables
organizational certification to demonstrate conformance against ITIL
requirements.
Typical Participant's Role
CIOs, CQOs, IT Professionals, Quality Assurance professional, RIM Managers,
Infrastructure controllers, Resource Management professionals, Sys-Ads,
Network administrators, IT Auditors, IT and QA Consultants
Prerequisite Entry Criteria
There are no formal criteria or pre-requisites for candidates wishing to
attend this ITIL Foundation course, though some familiarity with IT
terminology and an appreciation of their own business environment is
strongly recommended.
Training Details
Duration
3 Days
Dates
October 09 - 11, 2008
Venue
for Training and Optional ITIL v3 Exam
Trimentus Technologies,
3rd Floor, 147, GN Chetty Road,
T Nagar, Chennai 600017
Fees
Rs 15,000/- (Inclusive of tax, courseware, lunch and refreshments)
ITIL v3 Foundation Exam (Optional) Fees
Actuals (US$ 165 - Rs 6750/- approx.)
Discount
Group of 4 or more participants: 10% discount
Registration
For Enquiries, confirmations & registrations, please contact us at 044 -
42606200 or email [EMAIL PROTECTED]
About Trimentus
Trimentus Technologies is a leading model based process consulting,
training, appraisal and certification service provider. Our core competency
is Model based process improvement solutions and offer services in a variety
of models and standards such as CMMI, ITIL, PCMM, eSCM, ISO 9001, ISO/ IEC
20000, ISO/ IEC 27001, Six sigma etc.
We have a global presence with footprints in 23 different countries. Our
client list tells an impressive story: Most top IT companies in the world
and in India are our clients. We have a total client base of over 200
organizations and they include organizations such as Accenture, AIG, Acer,
Cognizant, Fujitsu, HP, IBM, Panasonic, Sony, Sify, Verizon to name a few.
[1] Nasscom cover story, Sept 2006
[2]http://jobsearchtech.about.com/od/educationfortechcareers/tp/HighestCerts
.htm
[3] Source: Pink Elephant Survey 2006
[4] Forrester: ITSM Paper Dt. Oct 20, 2006
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