your friend or you whichever needs help needs to boot in single mode( if single boot is allowed which cosiderinng the fact that the person who installed linux just knew how to install it)
most probably the machine has grub as bootloader so just press 'a' on the boot menu and type single on the console donot delete the text existing there and press enter that will boot you in a console
type the command : passwd
and enter the new password .
if the bootloader is lilo then press control -x to get to the text mode and type 'linux single' this boots you into single mode.
bye have fun
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