Dear
ILWIS user,
Today we have received a fax with problems that some of our customers
have in order to install the ILWIS key with a
COMPAQ CELERON.
We have given instruction on how to proceed before, but as this
is NOT an isolated case and we have provided them
with the latest Hardlock driver but this did not resolve the
problem.
is NOT an isolated case and we have provided them
with the latest Hardlock driver but this did not resolve the
problem.
One of
the users have tried the following:
"Regarding
the kind suggestion you made, allow me to give you
an abstract of the activities effected since July 28 of this
year, in order to install the ILWIS software on a COMPAC
PRESARIO 5373 computer with processor CELERON 466 Mhz, 96MB
RAM memory, Harddisk 15 Gb and running under Windows 98.
an abstract of the activities effected since July 28 of this
year, in order to install the ILWIS software on a COMPAC
PRESARIO 5373 computer with processor CELERON 466 Mhz, 96MB
RAM memory, Harddisk 15 Gb and running under Windows 98.
1. We first installed ILWIS,
following the instruction
described in the Installation Guide.
described in the Installation Guide.
2. Installation of the Hardlock
from the same CD-ROM.
When ILWIS did not function we copied the VDX file in
the System directory and the Command directory which
also did not work.
When ILWIS did not function we copied the VDX file in
the System directory and the Command directory which
also did not work.
3. Verify the printer port
(LPT1) in its different modes:
ECC, ECP, EPP, Compatible and Bi-directional, without
result. It is import to note that the printer did work
connected directly to the port and over the ILWIS key.
ECC, ECP, EPP, Compatible and Bi-directional, without
result. It is import to note that the printer did work
connected directly to the port and over the ILWIS key.
4. Change the cable which
connect the port to the
motherboard.
motherboard.
5. Execute the quick restore
program to reconfigure the
computer to default settings.
computer to default settings.
6. Update the
BIOS.
7. Execute different tests to
verify the overall
functionality of the computer.
functionality of the computer.
8. Testing the key on a COMPAC
Deskpro computer with
Pentium processor and on two COMPAC Presario computers
one with 5363 processor and the other with a processor
7469 giving positive results. Please note that the key
was not recognized by the COMPAC Presario computer
models 5373 and 5473, both with Celeron processor.
Pentium processor and on two COMPAC Presario computers
one with 5363 processor and the other with a processor
7469 giving positive results. Please note that the key
was not recognized by the COMPAC Presario computer
models 5373 and 5473, both with Celeron processor.
9. Additional testing on
non-COMPAC computers with both
Windows 95 and 98 operating systems, without any
problem.
Windows 95 and 98 operating systems, without any
problem.
10. Another harddisk was
installed in an authorized COMPAC
service center, without positive results.
service center, without positive results.
11. Tests were carried out with
"Look back" to verify the
port. The result was positive.
port. The result was positive.
12. The Hardlock versions
(Hardlock and Hldrv32) were
updated with the latest version provided by ITC
(through HeRindser Ltd.), but non of these solutions
worked.
updated with the latest version provided by ITC
(through HeRindser Ltd.), but non of these solutions
worked.
As you can see, we have tried
everything within our possibilities,
yet non has worked, causing serious delays in the projects that
we are carrying out.
yet non has worked, causing serious delays in the projects that
we are carrying out.
For this reason, we would
like to ask your collaboration in order
to solve this problem and avoid further delays."
to solve this problem and avoid further delays."
Please tell us how to
proceed.
Kind regards,
Hern�n Rivera
HeRindser Ltda
Colombia
