Concerning AppleCare, I'm so glad that I have it . It's been a lifesaver for me. I recommend it to everyone and I suppose we need to be vigilant consumers when we first don't succeed in getting the advice we need. Which sucks when your machine isn't workking. But I've actually had pep talks from a couple of the techs. I'm someone who never installed software before, let alone perform a low level reformat of my hard drive. As a rule, they been polite and helpful. I have had some go terse and rude, but not verbally abusive. This is not a scientific observation, but my Pismo support seems to have been better than my iMac support. Any mutiple mac households out there able to confirm this? I feel like I'm taken seriously with my aging Pismo. Some class distinction as referred to earlier by Dale's "lowend" comment. My early 2001 iMac (the Steve Jobs/Jonathan Ives on acid iMacs) hasn't yet got quite the massaging I want to give it. I'll make it a Jaguar machine and no doubt will test the poor techs at AppleCare to help me remember how to zero out the hard drive/reformat it and repartition it, etc. But that's the basic and probably annoying learning curve that they've been overall, really good at helping. The software glitches in OS X Mail ...maybe there should be an "intuitive " we could speak to for such matters, OR maybe training is at a minimal. It really intrigues me as to how much ongoing training these guys get. I wonder how one becomes a tech support staff person. Are these guys (I've yet to be connected to a woman) all trained by Apple at Apple? Do they hire people with varying expertise and let them loose after an initial training? There's one issue I've never found adequate help for, the bugs in OS X 's Mail application (or at least my installation). Every time the same symptoms manifest, it's like whistling in the dark. Overall, even here they're polite and I just give up and say "it's a bug". One tech even chatted with me about "PowerBook ownership"and his new vintage PowerBook bought on eBay. (In a somewhat related phonecall, a really nice guy on the sales number, which does seem to have more women represented, told me all about the office layout and the kinds of macs people used in his office. They were NOT new models, but classically lowend.) In the end, I hope I don't end up on the receiving end of someone's bad day at ApplCare. I still love it. But I can't yet open up my macs, diagnose them, and then solder them back into robust performance. Especially with a portable, I'm dependent on them at this stage of the game. Donald
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