Re: Warranties (was: Re: Bondi Blue iMac as a monitor)

[Charles Martin]

Subject: Warranties (was: Re: Bondi Blue iMac as a monitor)
From: Richard Brauer <[EMAIL PROTECTED]>
In-Reply-To: <[EMAIL PROTECTED]>
Message-Id: <[EMAIL PROTECTED]>
Jeremy Derr <[EMAIL PROTECTED]> wrote:

NOTHING "voids" your warranty. period. take my word for it - until
recently, i was an AppleCare agent.
Despite his experience, Jeremy is wrong. As it clearly says on labels 
on the machines themselves, doing "x" will "void your warranty."

What I think he MEANT was that he never ran across a case where Apple 
refused to service a product because the user had touched the internals 
of the machine. Or maybe he meant that even if Apple refuses to service 
your machine because of obvious abuse, they will still service 
something that WASN'T the result of user abuse.

some things you do to a Mac aren't covered by the warranty, and plenty
of things aren't "supported" by Apple.

This means EXACTLY the same thing as "void your warranty." If you go 
swimming with your iMac, Apple will refuse to service it because what 
you did isn't covered by your warranty. Ergo, you "voided" your 
warranty.

Contrary to Jeremy's experience I have seen PLENTY of instances where 
Apple would refuse to service a machine that, for example, had been 
"overclocked" by it's owner (which subsequently blew up the chip). 
Warranty voided, you are out one machine, tough luck.

Bottom line: I think we have a bit of a miscommunication problem here, 
but the one thing everyone should keep in mind is that APPLE *can* and 
*will* refuse to service/replace/repair your machine if it's obvious 
you ruined it through abuse.

_Chas_

The CPU speed wars are over. We won.
http://www.apple.com/powermac/
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