Game CD not recognized on eMac

[Russell Malchow]

My son received Star Trek Elite Force II a few days after Christmas. He 
installed it and enjoyed playing it until about 10 days ago. When we 
attempt to start the game it asks us to insert disk one (disk 1 has to 
be in the computer to play the game), we do or already have it in the 
computer but it does not seem to recognize that the disk is there. The 
disk does show up on the mac desktop. I have uninstalled the game and 
reinstalled it several times with the same results, not recognizing 
that disk one is inserted in the computer. Having reinstalled tells me 
that the computer can read the disk, at least for the install.

The day it quit working he played it in the morning before school and 
when he came to play it that evening it would not work. I am quite sure 
we made no changes to the computer that day as no one was home to use 
it.

It is installed on a emac with OS 10.2 and 640MB RAM.

I contacted Aspyr Media Support and they suggested the following, I 
tried all of the suggestions none of which solved the problem.

1. Make sure the game is installed on the boot volume.

2. Make sure you have deleted the Preference file for the game so it 
creates a new one. This is located with in USER/LIBRARY/PREFERENCE

3. Don't put the game in your Applications folder. This folder doesn't 
like it when games write back to the game folder.

4. Run the permissions repair. To do this, launch the Disk Utility 
located in the Utilities folder in the Applications folder. The second 
tab will allow you to repair permissions.

5. Remove the game and run the install again.

If none of these tips help then the disk may have been damaged or 
corruptedand I suggest trying the install on another MAC or returning 
the game to original place of purchase and have them test the disk for 
you and exchange it with a new copy if the disk is indeed bad.
We went to the local Apple store where the game was purchased and one 
of the sales associates installed it on one of the stores Mac's and it 
installs and will play. This points to a my eMac or operating system.

I have also ran the daily, weekly and monthly system maintenance.

This is a eMac with OS 10.2, 640MB RAM and all other Disks and games 
work fine.

Thanks for your help.

Russell Malchow

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