At 08:02 PM 07/17/2004 -0400, you wrote: >Review the troubleshooting section of the manual that came with your >machine.
Beem there, done that. No answers. Neither on Apple.com. I am getting a -9972 Error code with "The underlying task reported failure on exit" when trying to use First Aid on direct boot from the CD. > >For the experts here, please provide more detail. What model iMac or Mac do >you have? eMac 1ghz, 256Meg Does it have any hardware upgrades? Any of these just recent? No. I was using 9.2 for ViaVoice, which I do not have for OS X. >Are there any USB peripherals attached? Have you tried to startup with all >external devices unplugged? There are many. No I did not. (OK, I just left and tried again, same response....) Was there a lightning strike nearby about the >time of the freeze up? Not that I know of. Here in So. Cal there are not too many line surges of that quality. Besides, I have a surge protector in the power line. > >Kenneth Martin <[EMAIL PROTECTED]> wrote: >> >> I was running OS 9.2 as a startup disk with Netscape 6.2. Everything froze >> up and I had to power down. Now my hard drive won't start up and is not >> recognized. > >When you powered down, how? Did you pull the plug? No Command-Option-Escape Tried that, it didn't respond (the only thing moving at power down was the mouse which was an hourglass (for over an hour) >to force quit? Lenghty press on the power-on button? Yep. this one... Last resort. > >To start up, did you try with Extensions off -- while pressing the Shift >key? No, but I will try that. Did you try resetting the PRAM -- while pressing the Command, >Option, P, and R keys until you hear three or four gongs? (This trick is >not for a few old PowerBooks.) What about the Command, Control, and power >key combination? Does anything happen at all? I'll try that too. Do you get a Sad Mac icon on >the screen? A blinking question mark? Does it seem to start up and crash >again? No sad mac. Just a smile mac and a question mark mac. > >Prior to the freeze-up, did you experience any symptoms of a bad PRAM/clock >battery? A suddenly dead battery might cause startup issues. Nope. > >When you say your hard drive is not recognized, do you mean that you have >started up with an OS 9.x install or restore CD-ROM and that your hard drive >does not show up on the desktop? Will the machine start up with a >test/diagnostic CD like DiskWarrior, TechTookPro, or Norton Utilities? What >about the Apple Hardware Test CD if your machine came with it? Try the CD >while pressing the C key. Tech Tool freezes on the hard disk directory search. All other checks work. Apple hardware test is checking OK, but I think it is skipping the hard drive. > >If you can start up with a CD but the hard drive does not show up on the >desktop, try using the CD's Disk Utility to the point short of hitting the >buttom to reformat; does the hard drive show up in the little window for >selection or highlighting? No it does not. If you are caught in this situation, I cannot >help, but the experts here can if you describe what is going on. I am fortunate to have an Apple store in Pasadena. They said that the error code is probably a bad disk block in the boot area. They suggested Disk Warrior to build back the directory. Have you used this before? >> >> How can I get back to OSX without losing my files. I booted from the >> Panther disks but it wants to "initialize" my entire hard drive. That means >> I lose all my files (most not backed up... I know, I should have...) >Since the problem occurred while running OS 9.2, I would focus on solving >the 9.2 problem first. If your machine is one of those that came only with >an OS X startup CD so that it installs your OS 9.2, then I do not have any >quick answers for you. But start looking at Apple's web site with keywords >such as "OS 9 Startup Problem." I tried that. All their suggestions were not possible or not the solution. I can live without OS 9, but I really need the files on my OS X partition. Many are backed up, but some are not. I hope that someone can give me a suggestion at this point. Disk Warrior seems to be my direction at this time. If anyone has used it before, is there a special version for OS X or does any version work? Thanks to all in advance, and PLEASE help me, I need to get off this stupid PC that I am using! > >Good Luck, > >-- >Al Poulin > Dr. Ken Martin Chiropractor Team Doctor - Temple City HS Teacher - Sports therapy - Temple City HS [EMAIL PROTECTED] Visit my webpage at http://www.bacdoc.net ___ | | \ \ Temple City, CA \ \ So. Calif's \* \ least known city |___| -- The iMac List is sponsored by <http://lowendmac.com/> and... 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