On 10/26/04 7:06 PM, "mray" <[EMAIL PROTECTED]> wrote:

> A friend just purchased an imac.
> 
> She tried to connect to an ftp site she has been using for a long time
> and gets the following error message:
> 
> Server response: can't open data connection.
> 
> It says she is connected but she can not see any of the files on the
> site.
> 
> The tech support folks are unable to offer assistance. Its seems
> related to her move from OS9 to X.
> 
> iMac OSX 10.3, fetch 4.0.3. The server that holds the ftp site is
> running Windows 2000....
> 
> Any ideas?
> 
> Thanks,
> --
> Mark Ray
> [EMAIL PROTECTED]
> 

Is she using the exact same settings as before?

Some problems I've encountered connecting to an ftp site involve a
preference setting, namely "use passive mode (PASV) for data transfers"
should be UNCHECKED, even though my software (Transmit 2.2) recommends using
it.  Another problem was that one site requires a port number, but others do
not.  After getting the settings agreeable with the ftp sites, all that was
needed was the correct username and password to get in.

The only other thing I could suggest is trying different ftp software.  It's
also possible to connect directly from the finder, but I've not had much
luck with that method.

Gerry



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