I wonder if the Apple store might help ? 

Sent from my iPhone

> On Mar 25, 2018, at 7:34 PM, Deiniol ap Deiniol 
> <[email protected]> wrote:
> 
> No Jack, she said she has a G4 iMac; that's the one with the guts in a 
> hemisphere and the integral monitor on a stalk!  Also known as the flat panel 
> iMac (or the Anglepoise!)
> 
> I do have two of these, (which still work)  but unfortunately I do not know 
> why she has been unable to upgrade it to 10.4 11. Possibly a firmware issue, 
> although MacTracker does not list a firmware update.
> Patricia do you have the original 10.4 install disc? Doing a clean install 
> from this disc may work? Possibly  a PRAM reset (using 4 fingers press down 
> alt, command, p and r keys together before the 'BONG" sound when booting may 
> help.
> I'm sure someone on this list may have more knowledge of this machine's 
> foibles. 
> 
> Dan, (sent from my MacPro 3.1!
>> On Saturday, March 24, 2018 at 8:30:29 PM UTC, Patricia Lynch wrote:
>> I know this computer is very old (snowball), but I just need one for my 
>> autistic grandson to use in his room. I just wanted to get him on-line and 
>> off my computer watching Barney. So, I started installing updates to get to 
>> Mac OS X 10.4.11 and use TenForFox, or at least try to get him on Youtube. 
>> Everything went well until the 10.4.3 update, then black screen and cursor 
>> only after start-up. I had previously used the 10.4.2 combo update. Tried to 
>> start in "safe mode" but things got worse. Now it won't complete the boot 
>> and just shuts down. Is there anything I can do to fix this? I feel like I 
>> really got close and I just don't want to give up just yet. Any ideas?
> 
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