[IMail Forum] Indexes have become corupted? Messages start with 2 instead of 1

[CyberLink, Inc. Technical Support]

Over the last couple of weeks we have had quite a few complaints of persons not able to retrieve their e-mail.  The common thread in this is that after telneting into the mailbox and listing the messages, the first message is numbered something other than 1 (2 usually).  We then have to rename the index file and then send a message to the box in order to get it working.  My question is : Is there an easier way or better yet a way to change settings in order to keep this from happening?  Something else that we have found is that most of the complaints come from Netscape 4.x users, any help would be appreciated as we are currently receiving 3+ calls a day to tech support to resolve individual mailboxes. ---------------------------------------------------------------- Patrick Moss CyberLink Inc.  Technical Support http://cyberlink.com [EMAIL PROTECTED] (219)235-1400 ----------------------------------------------------------------------------------------------------