Hello,


I had a customer who recently had this problem. I followed instructions in
the knowledgebase, and it fixed it.

However, can anyone clue me in on WHY this happened?  We would like to
prevent it from happening again.

In our case, there was no lock file. The customers symptoms were messages
downloading several times, some messages not downloading, and very slow
download times on others.

Additionally, is there some way to monitor for this condition?

Any opinions, speculation and ideas are very welcome.

Regards
Kim
[EMAIL PROTECTED]

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