Need a 3rd party app.....
like the call center application at www.mustang.com ...
I have not yet used it, but it is the name that keeps coming up to a
question like this.
-Dustin Krysak
Network Support
Beamscope Canada
-----Original Message-----
From: Matt Godden [mailto:[EMAIL PROTECTED]]
Sent: Friday, November 26, 1999 11:17 AM
To: [EMAIL PROTECTED]
Subject: [IMail Forum] IMail Auto Responder - Variables
IMail Users,
Anyone have any experience using the IMail auto responder to ticket incoming
e-mails? For example... User sends email to [EMAIL PROTECTED] and gets
a normal auto responder (like the one you can configure in IMail) but it
contains a dynamic ticket number for the user to reference when asking about
the support request. I know you can use variables like %t or %s to reference
portions of the users email, but I havn't found anything to do with
ticketing.
Thanks,
Matt Godden
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