Scott,
Before you can do anything, you must acknowledge the DR Watson
message. IMonitor cannot restart it because the good DR has not yet
released the service (or whatever it does). Neither can you!
If you are running 5.08 patched from an earlier version, did you use
the new templates? If not, there might be some modification in your
templates that 5.08 is not happy with. Are you using templates you
modified? Please save all your modified templates to another
location and run the lastest ones. You should also delete all the
*.par files in the \web directory, after replacing any template files.
You can often use the DOS commands 'net stop service_name' or 'net
start service_name' (service_name being 'iwegmsg' in this case) to
stop/start a service. Maybe even a batch file to do this, if you
continue to have this problem. If you do, then W1*.log file has info
that may be used to help determine what happened just before the
service went south.
Daniel Donnelly
Ipswitch Technical Support
___________________________________________________________
| See our Knowledge Base at http://support.ipswitch.com/kb |
===========================================================
In reply to 26 Nov message from [EMAIL PROTECTED]:
>It's happened twice now. I get a Dr. Watson error showing:
>Exception access violation (0x0000005)
>Address: 0x00459e04
>The monitor logs show that I-Mail attempts to restart the
>service but cannot get the service to succesfully shut down. I
>tried to shut the service down myself, and it reported as
>being shutdown, while trying to restart the service an
>"instance of service" error shows me that the service is, in
>fact not shutting down... I try this for about 15 minutes give
>up and reboot. Nothing is affected except web messaging.
>I-Mail is running on it's own machine.
>450 Mhz PIII 256M RAM Hardware RAID 1
>I-Mail version 5.08
>NT 4.0 SP5
>Scott Phelps
>NT Admin. Customer Service
>+=====================+
>WebKorner Internet Services
>[EMAIL PROTECTED]
>www.webkorner.com
>Please visit
>http://www.ipswitch.com/support/mailing-lists.html to be
>removed from this list.
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