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We have had similar issues and found this was related to people who
have been accessing their broadband via a LAN (ie, they have an ADSL router
with LAN ports and the user connects to it via a NIC in their computer). The
problem turned out to be a setting that allows Windows to shut down the NIC
when it is not being used. If you go into DEVICE MANAGER and then into the properties, on the
POWER MANAGEMENT tab of the NIC there is an option called “Allow the
computer to turn off this device to save power”. Disabling this feature
resolved our issues with this. We have also had problems with Email Timeouts when Symantec Antivirus
has been installed. Since version 9, SAV likes to install an Email Plug-in.
Removing this plug-in has helped in some cases. Since we scan all emails at the
server level for viruses, this plug-in is just overkill so we could remove it. Hope this helps. Chris -----Original Message----- We've had some complaints recently about discounts in email. That is,
a customer will have their mail client (usually Outlook Express) open,
leave their desk for a while (say, for lunch), and then when they come back,
the first time they try to click on something in their email, they get a
message that the mail server has disconnected them. The second time they
click, the email works fine. This seems to be a time-out disconnect. That is, it seems the
connection is disconnected after sitting idle for a while. We run IMail 7.15 on Win2k Server on our end. The clients mostly run
WinXP Pro or Win2k Pro. The complaints seem to be only from people using
Comcast home broadband cable to access the Internet. Comcast claims that they
do not have a time-out function on their home broadband service, but I'm skeptical. So is there a setting I'm missing on our end, or is Comcast lying? Thanks, Ben BC Web To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ |
