I agree with what you guys are saying...at least to some point... The upgrade to 8.2x has been around for quite a while....and if you have an Imail Service Agreement, then it is FREE! Ipswitch aren't forcing you to pay any money if you want this fix...simply download the 8.2 update, install it, then apply the patch.
If you choose to stay on 8.15...when there is a free upgrade to 8.2 (and if you have a current agreement then a free upgrade to 2006)...then that is your choice. But I don't believe anyone should then complain about it. How many times have we all rung Tech Support for a product and the conversation usually goes something like... Hi I have a problem with my server / software Are you running the latest support / service pack? No We recommend you install this then ring us back if the problem persists I personally find it a lot easier to get support if you are running the current version. I recently had an issue with SAV 9 Corporate Edition and was told straight away to upgrade to SAV 10. I know it sux...but it's the way of life. I wish it wasn't, but if there is a free upgrade to a product and you can patch that to fix an exploit...why not do it? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Travis Rabe Sent: Friday, 9 December 2005 9:50 AM To: [email protected] Subject: RE: [IMail Forum] Kevin Maybe you can answer this Agreed. Cisco, who I have never had a contract with, gives out patches for exploits for free. This is just good business and gives you a good name. They don't give me upgrades, but patches for what I already have that should be bug/exploit free. Travis -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joe Wolf / Internet Specialists, LLC Sent: Thursday, December 08, 2005 2:38 PM To: [email protected] Subject: Re: [IMail Forum] Kevin Maybe you can answer this I'd like to offer a counterpoint to the below opinion. If there is an exploit discovered in a currently viable product I believe it is Ipswitch's responsibility to offer a hot fix. Microsoft seems to use 5 years as a cut off on consumer products, and 8 years on server products. I don't know how old Imail 8.X is but I don't think it's much more than a couple of years. In any case it would be hard to claim that any Imail 8.X product is obsolete. Let's compare this to the auto industry. If you drive a old Ford and a safety defect is discovered Ford will fix that safety defect for free. An exploit in a mail server is no different, in my opinion, than a safety defect in a vehicle. Nobody is asking Ipswitch to offer new features for free, but I believe it is their moral, and probably legal obligation to provide a hot fix to correct any exploits. The people that bought Imail 8.15, or any other version for that matter, paid good money for a product that should work as advertised. That means no defects or exploits. The purpose of upgraded versions should be to add new features, not to force people to pay more to get bugs fixed or exploits plugged. -Joe ----- Original Message ----- From: "Christopher Jones" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, December 08, 2005 3:59 PM Subject: RE: [IMail Forum] Kevin Maybe you can answer this > Keith.... > > > > It's pretty obvious from what Kevin says that 8.15 IS affected...and the > patch that is out is only for 8.2x. So if you want to be protected, > upgrade > to 8.2 and then apply the patch. > > > > I for one don't agree with Ipswitch having to release patches for every > single version of their product. You don't see Microsoft releasing updates > for Windows 95, 98, ME or NT anymore...I am a firm believer in if a newer > version of a product is released, the manufacturer should spend all their > time working on any fixes or upgrades for that version, rather than being > forced to go back and fix up bugs in older versions. That just limits the > support you can get on the later releases. That's just my opinion anyway. > > > > _____ > > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Keith Johnson > Sent: Friday, 9 December 2005 8:38 AM > To: [email protected] > Subject: RE: [IMail Forum] Kevin Maybe you can answer this > > > > Kevin, > > When you said "that is correct" are you referring to that there > will > be NO patch issued for 8.15 for this issue? If no patch is issued, is > 8.15 > affected by this exploit according to Ipswitch? > > > > Keith Johnson > > > > _____ > > From: [EMAIL PROTECTED] on behalf of Kevin Gillis > Sent: Thu 12/8/2005 10:39 AM > To: [email protected] > Subject: RE: [IMail Forum] Kevin Maybe you can answer this > > Hello Chris, > > Yes, that is correct. This patch is only for 8.2x. > > Bye for now, > > kg > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Chris Moody > Sent: Thursday, December 08, 2005 7:50 AM > To: [email protected] > Subject: RE: [IMail Forum] Kevin Maybe you can answer this > > > Okay so if I understand this, 8.0 through 8.15HF2 and 8.2 are affected. > There is a patch for 8.2, but there will not be a patch for 8.0/8.15? > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Kevin Gillis > Sent: Wednesday, December 07, 2005 4:28 PM > To: [email protected] > Subject: RE: [IMail Forum] Kevin Maybe you can answer this > > > Hi All, > > Sorry for the delay. > > The 8.22 is an update and anyone running 8.2x gets at no charge. As a > reference, here are Ipswitch's naming conventions. > > 8.0 is a major > 8.1 is a minor (though in the past, has been referred to as a major) > 8.11 is an update > 8.1 Hotfix 1 is a hot fix. > > Per earlier thread, we have not validated this with 7.x and typically just > support the current major (2006) and the previous major release and it's > latest minor, if applicable (8.2x in this case). > > Bye for now, > > kg > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Mark Reimer > Sent: Wednesday, December 07, 2005 1:42 PM > To: [email protected] > Subject: RE: [IMail Forum] Kevin Maybe you can answer this > > > I just got off the phone with tech support after 2+ hours. They don't know > if it affects prior versions because the vulnerability was reported for > 8.2. > He also let me know that if there is a vulnerability in prior versions we > have to upgrade to get the fix. I think I'll upgrade since 8.2 seems > stable. > > Mark Reimer > IT Project Manager > American CareSource > 800-370-5994 ext. 267 > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Darrell LaRock > Sent: Wednesday, December 07, 2005 12:23 PM > To: [email protected] > Subject: RE: [IMail Forum] Kevin Maybe you can answer this > > > We all would like to know this - IPSwitch - how about a comment here. > > Darrell > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Mark Reimer > Sent: Wednesday, December 07, 2005 1:06 PM > To: [email protected] > Subject: [IMail Forum] Kevin Maybe you can answer this > > Kevin, > I've been on hold for 2 hours now with technical support just to find out > if > pervious versions of Imail server before 8.2 were affected by these 2 new > vulnerabilities. Can you please shed some light on this? I need to know if > I'm ok or going to have to upgrade to 8.22. Thanks. > > Mark Reimer > IT Project Manager > American CareSource > 800-370-5994 ext. 267 > > > --- > [This E-mail has been scanned for viruses] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > --- > [This E-mail has been scanned for viruses] > > > > > --- > [This E-mail has been scanned for viruses] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
